- Details
Speech technologies:
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Vlada Republike Srbije : -
Telekom Srbija : -
Radio televizija Srbije : -
Radio televizija Vojvodine : -
Ringier Axel Springer : -
Putevi Srbije : -
Pink International Company : -
Ministarstvo finansija RS :
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Kancelarija za informacione tehnologije i elektronsku upravu : -
Ministarstvo za informisanje i telekomunikacija RS:
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Ministarstvo prosvete RS:
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Ministarstvo za rad, zapošljavanje, boračka i socijalna pitanja:
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A.D. Aerodromi Crne Gore : -
HSM informatika, Hrvatska: -
Crveni i Red Taxi : -
Skupština AP Vojvodine: -
Portal eUprava Republike Srbije : -
Poverenik za informacije od javnog značaja i zaštitu podataka o ličnosti :
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Fakultet Tehničkih Nauka : -
Republički fond za penzijsko i invalidsko osiguranje : -
Narodna Biblioteka Srbije : -
Železnice Srbije, stanica Beograd-Centar : -
Hrvatski Telekom : -
Arhiv Jugoslavije : -
Zvanična prezentacija grada Novog Sada : -
e-Uprava grada Novog Sada : -
Digitalizacija, Novi Sad : -
Centralna depozitarna agencija, Podgorica, govorni automat : -
Komercijalna banka, Beograd, govorni automat : -
Mozzart: -
Opština Vršac : -
Hrvatske novine, Subotica: -
Puls, Zagreb: -
Kron sistem integrator, Hrvatska: -
Logos, Zagreb: -
Barometer Ltd, Haifa, Izrael:
Products for disabled:
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Savez slepih Srbije, Beograd -
Hrvatski savez slijepih, Zagreb -
Savez slijepih Crne Gore
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Opština Zvezdara, Beograd -
Integrated Microsystems Austria
Audiomemo voice recorder:
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Vojska Srbije, Beograd -
MUP Srbije, Beograd -
JAT Airways, Beograd -
SHMP Beograd -
Hitna pomoć, Novi Sad -
Fond za protivpožarnu zaštitu, Novi Sad -
RTV B92, Beograd -
Philip Morris, Niš -
Direktorat civilnog vazduhoplovstva Republike Srbije -
Prvi osnovni sud u Beogradu
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Trizma, Beograd -
Telegroup, Beograd -
Ilirika Investments, Beograd -
M&V Investments, Beograd -
FIMA International, Beograd -
Generali osiguranje -
Dunav osiguranje -
Hypo banka, Podgorica -
NLB banka, Novi Sad -
KBC banka, Beograd -
Vojvođanska banka, Novi Sad -
Čačanska banka, Čačak -
UniCredit banka, Beograd -
Volksbank, Sarajevo -
Tandem Financial, Novi Sad -
Delta M, Beograd -
Eurobroker, Banja Luka -
KBC Securities -
Centralna Depozitarna Agencija, Podgorica
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Polaris Media, Niš -
Forma Ideale, Kragujevac -
Stup, Vršac -
Dom zdravlja Požarevac, služba hitne medicinske pomoći (SHMP) -
Dom zdravlja Jagodina, služba 194 -
Dom zdravlja Sombor -
Dom zdravlja Osečina -
Dom zdravlja Kovačica, služba hitne medicinske pomoći (SHMP) -
DZ Opovo, Opovo -
Zavod zdravstvenog osiguranja, Mostar -
Služba za hitnu medicinsku pomoć, Trebinje -
Dom zdravlja Sopot -
Novosadska toplana,
Novi Sad -
JKP Gradska toplana,
Zrenjanin -
JKP Graditelj,
Srbobran -
JKP Pogrebne usluge,
Beograd -
Progard, Beograd -
BalkanWide, Beograd -
Veterina Beograd, Beograd -
Master CCTV Centar, Beograd -
Bonaca, d.o.o, Surduk -
Elektroveze, Beograd -
Mješoviti holding "ERS"
Matično preduzeće a.d.
Trebinje -
HET
Trebinje -
Elektroprivreda Tuzla -
Aerodrom Morava, Lađevci
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Elektroprivreda Kragujevac
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Telefonservis, Beograd -
COCC, Beograd
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MBS Tehnika, Beograd
IVR, call center and PBX:
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Železnice Srbije, Beograd -
Triglav osiguranje -
JKP Informatika, Novi sad -
JGSP Novi Sad -
Gradska uprava za inspekcijske poslove,
Novi Sad -
Komunalna policija, Novi Sad -
Komunalna policija, Podgorica -
Opština Sremska Mitrovica -
Dnevnik, Novi Sad -
Građanski oglasnik, Novi Sad -
Momentum Securities, Novi Sad -
Plotun d.o.o., Kruševac -
Erg d.o.o., Šimanovci -
Cekos In, Beograd -
Macros, Obrenovac -
Vanguard, Beograd -
NS Blok, Novi Sad -
Studio Spiker, Beograd -
MB mobile, Novi Sad
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MVP konsalting, Novi Sad
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Marketinška agencija GPSG Team, Beograd
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Udruženje Roma "Amaro Tan", Beograd
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SBA SG d.o.o. Brčko, BiH
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Step Radio, Bjeljina
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Stojić company d.o.o., Bjeljina
- Details
Voice Dial is a system which effectively replaces the telephone operator. It is a fully automated system which, in communication with the existing PBX, transfers calls to appropriate extension within the organization or to the outside. It can be used by employees of the organization, but also by external callers.
System user (employee, external caller) using his phone calls a predefined number, for example 99,after which he gets the answering machine asking him the name of the person he would like to call. By saying out the name of the individual/department, the user is redirected to corresponding extension.
If, eventually, there is an ambiguity among several extensions, the system offers an alternative: "Press 1 for Petar Perić or 2 for Petar Pević. ".
All information about the links between the names and phone numbers are stored in an internal database.
Possibilities:
- Integration with a PBX – Voice Dial system can be set as the extension of any existing telephone exchange.
- Import existing contacts from Address Book – The system allows the import of all the contacts within the company in an elegant way, by importing the existing phonebook.
- Personalized Phonebook – Each employee can add personal contacts. For each contact, multiple phone numbers (fixed, mobile, private) can be added. This may be managed in several ways: by importing contacts from Outlook, mobile phone or from a file with contacts obtained in another way. Of course, there is an option of adding a contact manually.
- Distinguishing similar names – the system is able to distinguish between similar sounding names. If the acoustic similarity between the names is too large, the user is offered a choice from alternatives.
- Web based User Interface – For the functioning of the Voice Dial system, it is not required to install any additional software. The system can be accessed from existing web browser (all popular browsers are supported).
- Using advanced speech technologies – The Voice Dial uses advanced systems for the speech recognition and speech synthesis in Serbian.
Benefits:
The main benefit introduced by the VoiceDial system is the possibility of replacing the operator of the call center. Furthermore, an employee no longer needs to memorize every extension of colleagues as well as phone numbers of business partners. It is enough that he knows their names.
The external caller does not need to know the extension number of the person who he was interested. It is enough to say the name of the person (or department).
The system can be used only to obtain the phone number, not necessarily to make a call.
The user does not need to know the full name of the contact. It is enough to say any part of the name of the contact and the system will offer all available alternatives.
- Details
IVRs represent interactive applications which enable users to reach certain information or initiate certain actions by using their voices. IVRs are extensively used at Telecom operators, but other companies can also greatly benefit by using such services. In large companies, calls are quite often initially handled not by people, but rather some form of an IVR system. An IVR typically has a menu structure with pre-recorded prompts, through which a user navigates by using phone keypad. However, solutions that use voice command interface are much more efficient and comfortable.
Voice Dial
Voice Dial is a system which effectively replaces the telephone operator. It is a fully automated system which, in communication with the existing PBX, transfers calls to appropriate extension within the organization or to the outside. It can be used by employees of the organization, but also by external callers.
- Details
The AlfaNum ASR system can be used for subtitling shows in the Serbian language. At the moment this technology can be applied whenever the textual transcription of the show is available, and the system can then perform automatic synchronisation by comparing the audio content of the show with the transcription. The synchronised subtitles are displayed through teletext to the viewers who opt for it. This feature is of particular interest to the hearing impaired and the elderly, but also to many others who, for some reason, have a need for it.
- Details
The visually impaired can use computers with the help of so-called screen readers, which enable them to navigate through web sites and even to listen to the text content of those sites. However, the quality of speech depends on the speech synthesizer which the screen reader uses. Owing to high quality speech synthesis in Serbian and other South Slavic languages, AlfaNum is the only company in the region where South Slavic languages are spoken which is able to offer a solution that allows the user to comfortably search Internet by voice..
By clicking the button “Read to me” the user opens player, which reads the text content of the current web page. The solution is primarily intended for reading news. Users can reduce the search time by choosing options “most recent” or “most important”. These options increase the efficiency of this information service.
It should be noted that, besides the fact that this functionality is of great benefit to the visually impaired, it also helps people with other types of disabilities. People with multiple sclerosis and people with cerebral paralysis are often not able to read because it is a remarkable effort for them. People with dyslexia have difficulties with reading, both in terms of reading speed and accuracy, which affects the level of their reading comprehension.
Adding the speech functionality to web sites offers great benefits to everyone else as well. There is very little time in a modern society and we are often forced to multitask. It is now possible to listen to the news and simultaneously perform other jobs. Furthermore, various other information needed in everyday life, such as road conditions and schedules, is now more accessible.
Examples of sites can be found at: www.rtv.rs i www.rts.rs.
