General Interactive Voice Response (IVR) systems


 

Such systems have a wide range of application. They can be used to provide information about a company, to perform call redirection or any other similar function.

Most important features of IVR systems include:

  • Voice communication with a caller:
    • Speech recognition – navigating through menus using one's own voice
    • Interrupting a prompt by voice
    • Speech synthesis – communicating text contents to users
    • Reproduction of pre-recorded prompts
  • Selecting options via a keyboard
  • Querying and updating databases
  • Automated collection of data from the Internet
  • Speech dialling and managing PBX management
  • Forwarding calls to operators
  • Dedicated applications for operators
  • Sending and receiving SMS messages
  • Sending and receiving fax messages
  • Sending and receiving e-mails
  • Digital processing and compression of speech signals
  • Encryption and data protection
  • Various types of reports about the functioning of IVR

Voice messages can be pre-recorded or automatically synthesized. Different menus and prompts can be configured for different dates, days in a week, holidays and other time periods.

AlfaNum offers IVRs for all purposes, including providing information and/or programmable automatic transfer of calls with arbitrarily complex menu structure. Automatic speech recognition and speech synthesis enables the development and configuration of a custom IVR with specific requirements for each company.

We invite you to have a look at AlfaNum IVR reference list.

 

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